Terms and conditions

Last updated 11 November 2026.

These terms are for customers who enquire about or book domestic cleaning, ironing or bedding help with Lewis Cleaning & Ironing. They are written in plain English. They do not remove rights you have under the Consumer Rights Act 2015 or any other law that cannot be excluded.

1. Who we are

Lewis Cleaning & Ironing, Stalybridge, Tameside. Telephone 07888 755 755. Enquiries can also be sent through the form on this website. We do not publish an email address. Please call or use the form. The postal address is shown only in the footer.

2. Scope of the services

We advertise domestic cleaning (including regular, one-off, deep, spring and end-of-tenancy cleaning), ironing, and help changing beds and ironing linen you supply. The exact work for your visit is what we confirm with you, not every sentence on a service page.

We do not advertise building work, carpet fitting, dry cleaning, specialist stain removal, rubbish clearance, gardening, or high-level external window cleaning. If you ask for something outside the advertised work, we will say whether we can do it before you rely on it.

3. Enquiries and booking confirmation

A phone call or a form is an enquiry. It is not a booking. A booking exists only when we confirm the date, the address and the work with you. The website does not show a live diary and does not take payment.

4. Quotations and pricing

Quotes are based on what you tell us. If the home, the access or the amount of ironing is materially different from that description, we will talk to you before carrying on, rather than silently changing the job.

5. Payment

This website does not take card payments, bank transfers or deposits.

6. Appointment scheduling

Times are agreed with you. We have not published opening hours or a promised arrival window. If a day does not work, say so when you enquire. Please be available at the contact number you give us on the day.

7. Access and preparation

You agree to provide safe access, to tell us about pets, alarms and parking, and to move valuables and anything you do not want handled. If you want us to collect a key, that has to be agreed for the visit. We have not published a key-holding service.

8. Cleaning materials and equipment

9. Ironing and garment care

Tell us about delicate fabrics, embellishment, and anything labelled do-not-iron. We are not a dry cleaner. We do not promise that a damaged, stained or badly packed garment will look new. Bedding help uses linen you provide. We do not supply sheets or duvets.

10. Cancellations and rescheduling

If you need to change a visit, call 07888 755 755 as soon as you can. Do not rely on the website form for a same-day cancellation. Our approach to refunds is set out in the refund and cancellation policy, which forms part of these terms.

11. Your responsibilities

• Give an accurate description of the home, the ironing and any hazards.
• Make sure we can work safely, including around pets and trailing cables.
• Point out items that are fragile or should not be moved.
• For an end-of-tenancy clean, give us the list you have been asked to meet, and clear cupboards you want cleaned inside.

12. Complaints

If you are unhappy with a visit, call us and describe the room or the item. Please do this as soon as you reasonably can, while it is still possible to see what happened. We will discuss putting the work right.

13. Damage and liability

Nothing in these terms limits liability for death or personal injury caused by negligence, or any other liability that the law says cannot be excluded or limited. Services must be performed with reasonable care and skill.

14. Circumstances outside reasonable control

Neither of us is liable for delay caused by something genuinely outside reasonable control, such as severe weather, a utility failure at the property, or illness, provided the affected person tells the other as soon as they can and tries to rearrange. This does not remove rights where a service has already been paid for and is not provided.

15. Your statutory rights

If you are a consumer, the Consumer Rights Act 2015 says a service must be carried out with reasonable care and skill, within a reasonable time if no time was agreed, and for a reasonable price if no price was agreed. If it is not, you may be entitled to repeat performance or, in some cases, a price reduction. These terms do not affect those rights. See also the refund and cancellation policy.

16. Changes to these terms

The version on this page at the time we confirm your booking applies to that booking, unless we both agree a change. If we update the page later, we will change the date at the top. Updates do not rewrite a booking already confirmed.

17. Contact

Questions about these terms: call 07888 755 755 or use the contact form.

18. Law

These terms are governed by the law of England and Wales. The courts of England and Wales have jurisdiction, without taking away any right you have, as a consumer, to bring a claim in the courts of the part of the United Kingdom in which you live.