07888 755 755

Privacy policy

Last updated 11 November 2026.

This notice describes what this website actually does with personal information. It is written for customers and people who send an enquiry. It is not a generic policy pasted from another business.

Who is responsible

The data controller is Lewis Cleaning & Ironing, Stalybridge, Tameside. Telephone 07888 755 755. You can also use the contact form. We do not publish an email address on the website. The postal address is shown only in the footer.

What we collect

If you use the enquiry form, we collect:

  • Your name, telephone number, email address and postcode
  • The service, how often you might want it, and how you prefer to be contacted
  • Your message, and any optional details you add about the property, rooms or number of ironing items
  • The fact that you ticked the privacy confirmation
  • The date and time, an enquiry reference, and the IP address used to limit repeated submissions

If you telephone, we collect what you choose to say in that call. Please don't send card numbers or passwords through the form. We don't ask for them.

Why we collect it

We use the information to reply to your enquiry, prepare a quote, and arrange a service you have asked about. We also use a short technical check to reduce duplicate messages and obvious abuse of the form.

Lawful bases

  • Steps towards a contract (UK GDPR Article 6(1)(b)) — dealing with an enquiry about a service you might book, and providing that service if you go ahead.
  • Legitimate interests (Article 6(1)(f)) — limiting spam and duplicate submissions. That interest is limited to a short-lived technical record, described below.
  • Legal obligation (Article 6(1)(c)) — if a later law requires us to keep a record, for example for tax once a paid booking exists.

The tick box confirms you have seen this notice. It is not the only legal reason we handle an enquiry. You can still object to processing based on legitimate interests, as explained under your rights.

Enquiry emails

When email delivery is configured, the form is sent from the server to the business inbox using the Resend email service. Your email address is used as the reply-to address, after it has been checked, so we can reply to you. It is not used as the sending address. The business inbox address is kept in server configuration and is not printed on the website, in the page source you can view, or in public settings.

If email delivery is not configured, or the provider does not accept the message, the site does not show a success message. It asks you to call. The enquiry is not stored as a fallback copy on the website.

What is stored

Enquiry contents are not written to a customer database by this website. A short-lived record may sit in the server's memory: a hash of the enquiry, the reference and the time. It is used only to avoid sending the same message twice within a few minutes, and to limit how many forms one connection can submit in an hour. It is lost when that server process stops. It is not an archive you can be looked up in later.

Emails that do arrive sit in the business mailbox until they are deleted. Hosting logs, which can include an IP address and the page requested, are kept by the host under its own retention.

Who else handles the information

We do not sell your details. These providers process data in order to run the site:

  • Resend, Inc., which delivers the enquiry email when that service is switched on. Resend is based in the United States.
  • Vercel, Inc., which hosts the website and processes connection data such as IP addresses in the course of serving pages. Vercel is based in the United States.

We have not installed an analytics or advertising platform. See the cookie policy.

International transfers

Where a provider processes an enquiry or a connection log in the United States, the transfer needs a lawful mechanism under UK GDPR, such as the UK–US data bridge where the provider is certified, or the standard contractual clauses with the UK addendum.

Security

The form is submitted over HTTPS to a server function. Provider keys and the private inbox are not placed in pages sent to the browser. We do not claim an ISO certificate, Cyber Essentials, or any other badge.

Your rights

You can ask us to:

  • Tell you whether we hold information about you, and for a copy of it
  • Correct it
  • Delete it, or restrict how it is used
  • Object to processing based on legitimate interests
  • Receive information you provided, in a portable form, where the request relates to automated processing based on contract

These rights are not identical in every situation. For example, we may keep a record if we need it to deal with a complaint or a legal claim. We may ask enough questions to be sure it is you. Call 07888 755 755 or use the contact form. You can also use the contact form.

Complaints

You can complain to the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, telephone 0303 123 1113, or via ico.org.uk. We would like the chance to put a problem right first, but you do not have to wait.

Cookies

Cookie use is described in the cookie policy. This site does not set analytics or marketing cookies of its own.

Children

The website is aimed at householders, not at children. We do not knowingly collect information from children through the form.

Changes

If the way enquiries are handled changes — for example if a database is added — we will update this page and the date at the top before relying on the new wording.