Questions and answers
If your question is really “how much?”, the honest answer is on the prices page. These are the other things people ask before they call.
Which areas do you cover?
Tameside. The local pages cover Stalybridge, Mossley, Ashton-under-Lyne, Hyde, Dukinfield, Denton, Audenshaw, Droylsden and Longdendale (Mottram, Hollingworth and Broadbottom). If you are on the boundary with Manchester, Stockport, Oldham or Derbyshire, send the postcode and we will say whether we can take it.
How do I get a price?
Use the quote form or call 07888 755 755. Tell us the postcode, the service, and a bit about the home or the ironing pile. We don't publish a price list, because a two-bedroom flat and a house that has not been cleaned for months are not the same visit.
Is sending the form a booking?
No. The form is an enquiry. A visit is booked only when we confirm it with you. You will get a reference number if the enquiry is accepted by the site.
What should I say about the house?
Property type if you know it, bedrooms, bathrooms, which rooms you want done, pets, parking, and anything we should not move. For ironing, an approximate number of items is more useful than a photo of a basket.
Do you bring cleaning products and equipment?
That has not been set out as a rule on this website. If you need your own products used, or you are allergic to a particular scent, say so in the enquiry and we will confirm before the visit.
Are you insured, and do you have a DBS check?
Insurance and DBS details are not published here. If you need them before you book, ask when you enquire. We would rather leave the claim off the site than print something we have not put a document behind.
Can you iron delicate clothes?
Point them out, and point out anything labelled do-not-iron. We are not a dry cleaner and we don't advertise stain removal. If a fabric is risky, we may say no to that item.
Do you supply bed linen?
No. Bedding help means changing beds and ironing linen you already have. Say how many beds and whether duvet covers need ironing.
Will an end-of-tenancy clean get my deposit back?
We can't promise that. The deposit sits with the landlord, the agent and the scheme. We can clean to the list you have been given. Wear and tear is a separate question.
How do I change or cancel a visit?
Call 07888 755 755. Don't rely on the website form for a cancellation on the day, because it may not be seen in time. Notice periods and any fee have not been published — see the refund and cancellation policy, and ask when you book.
What if a job is missed or something is damaged?
Call and describe the room or the item. Services should be carried out with reasonable care and skill. Your rights under the Consumer Rights Act 2015 are not reduced by anything on this website. A fixed complaints window and an insurance excess are not published.
What do you do with my details?
We use them to reply and, if you go ahead, to arrange the work. The privacy policy explains the form, the email that sends the enquiry, and what is not stored in a database. The private inbox is not printed on the site.
Do you publish reviews?
Not unless they come from a customer and we have permission to use them. The reviews page explains that. There is no star rating on this site.
What are your working hours?
We have not published opening hours or a promised reply time. Call 07888 755 755 or send an enquiry and we will come back to you. If a day or a time of day is impossible for you, put that in the message.